Lead Host
Full Time • Journeyman Three Oaks
Are you an active listener who enjoys connecting with people? Do you thrive on providing service in a fast-paced environment? Are you eager to grow with a unique and expanding organization?
At Journeyman Distillery, we seek to be the leader in authentic hospitality for the Midwest. Located in Three Oaks, Michigan just 3 miles north of the Michigan/Indiana border. We pride ourselves in our ability to know everything about our craft and its history. We continue to grow our collection of hospitality experiences across multiple locations and are excited to expand our efforts into new product segments such as boutique gin, craft beer, lodging, large events, and more complex spirit production.
The Lead Host position at Journeyman is the friendly face of the company, the first impression, setting the stage for the desired experience of each and every guest. They are problem solvers, providing information, direction, and recommendations to guests as they come and go. A great candidate for this role will connect with guests, apply understanding to the needs of the moment and find the perfect solution and product for our destination traveler.
At Journeyman Distillery, we believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.
Here’s a peek at what you will receive as a Journeyman employee:
At Journeyman Distillery, we seek to be the leader in authentic hospitality for the Midwest. Located in Three Oaks, Michigan just 3 miles north of the Michigan/Indiana border. We pride ourselves in our ability to know everything about our craft and its history. We continue to grow our collection of hospitality experiences across multiple locations and are excited to expand our efforts into new product segments such as boutique gin, craft beer, lodging, large events, and more complex spirit production.
The Lead Host position at Journeyman is the friendly face of the company, the first impression, setting the stage for the desired experience of each and every guest. They are problem solvers, providing information, direction, and recommendations to guests as they come and go. A great candidate for this role will connect with guests, apply understanding to the needs of the moment and find the perfect solution and product for our destination traveler.
At Journeyman Distillery, we believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.
Here’s a peek at what you will receive as a Journeyman employee:
- Outstanding Growth Opportunity!
- Paid Time Off – begins accruing on Day 1
- 401(k) with Employer Match
- Medical Insurance – 30+ hours/week
- Dental, Vision, Life, Supplemental Insurance options – 20+ hours/week
- Free quarterly Bottle of Spirit (21+)
- Unlimited $300 Referral Bonuses
- Loyalty Incentives (ask about our 5-Year Bottle Reward!)
- 25% Employee Discount
- Monthly Founders' Tour with Bill and Johanna Welter
- Annual Employee Putting Competition
- Annual Employee Holiday Party
- Shoes for Crews (Affordable Footwear)
Basic Function: The Lead Host position creates a lasting first impression for our guest; in addition to checking guests in and out at the host station, this position also assists with the overall efficiency and effectiveness of all authentic hospitality efforts in the restaurant.
All team members must uphold and embody Journeyman’s Core Values which represent the culture, attitude, and immediate priorities ensuring our cohesion and success.
CORE VALUES
GRIT MAKES GREAT
All team members must uphold and embody Journeyman’s Core Values which represent the culture, attitude, and immediate priorities ensuring our cohesion and success.
CORE VALUES
GRIT MAKES GREAT
- We believe that no challenge is too big and we take pride in hard work.
- Grit is our foundation - perseverance through adversity, strength in difficulty, and a relentless drive to succeed.
- Challenges are opportunities in disguise and we welcome them with determination and resolve.
- Nothing great happens by taking the easy route.
ALWAYS A JOURNEYMAN, NEVER A MASTER
- 'Good enough' isn't in our vocabulary.
- We are committed to constant improvement and the pursuit of excellence in distilling, brewing, and hospitality.
- Mastery is a moving target - and we embrace the grind, knowing the journey itself is what pushes us forward.
1st CUSTOMER
- Exceptional service defines us - through every touchpoint, every day (362 a year), until the last second and beyond (59:59+).
- This mindset extends to how we treat vendors, partners, and each other.
- 1st Customer is our culture - and our legacy
- As storytellers and champions of Journeyman, we embody the values we stand for, through every interaction.
PRINCIPAL DUTIES:
- Assist with Host training to ensure all Host employees are fully trained.
- Own full oversight of the reservations email inbox and booking process.
- Assist scheduling manager with weekly floor planning.
- Provide service feedback to managers, offering insight for improvements to guest experience.
- Maintain an updated, daily roster report, overtime report, and special events roster.
- Monitor the to-go program, daily, and maintain the online to-go information through point-of-sale (POS) system.
- Coordinate group trips with reservations, tours, and special services.
- Coordinate the reservation system on the operations side for special events and special products.
- Coordinate collection of special event knowledge and disseminate information to the operations team.
- Forecast accurate wait times based upon business metrics and historical data, identifying pressure points during service and making adjustments in seating strategy to ensure the highest quality guest experience.
- Coordinates downtime projects with FOH managers.
- Maintain full stock of marketing collateral in the FOH environment.
- Communicate with all staff members to keep everyone on same page for information relevant to shift including reservations, large parties, events, etc.
- Participate in pre-shift communications.
- Conduct facility tours, as necessary, primarily in non-peak season.
The Lead Host is responsible for carrying out the following responsibilities as well as for guiding the performance of the rest of the Host team in their execution:
- Greet customers in a friendly fashion and welcoming manner in order to determine their needs.
- Act as a Journeyman Ambassador, sharing the knowledge and story of Journeyman products, services, and company history.
- Stay guest-focused and nurture a First Customer environment, handling any problems that might arise both courteously and professionally.
- Seat guests or place them on a wait. Must be able to be firm with hungry guests but maintain a level of respect.
- Coordinate with Servers with regards to section coverage.
- Assist with monitoring the bussing of tables.
- Operate POS system, seating system, and tour reservation software.
- Ensure a sufficient quantity of restroom supplies, table settings, and menus, preparing menus with special cards, as necessary.
- Answer customer phone calls, taking to-go orders and answering questions, queries, and concerns, taking/delivering messages, as necessary.
- Keep workspace and entrances clean, organized, and welcoming.
- Assist other staff on floor as you are available.
- Submit Host daily log information via assigned platform.
- Consistently adhere to Lead Host uniform policy as well all grooming and appearance standards set by the company.
Requirements
PHYSICAL, MENTAL AND VISUAL SKILLS:
PHYSICAL, MENTAL AND VISUAL SKILLS:
- Must be at least 18 years of age or older.
- Must speak English fluently and be able to write in basic English.
- Good organizational skills and verbal communication skills.
- Ability to use logical or rational thinking to solve problems.
- Ability to perform job functions with attention to detail, speed, and accuracy.
- Ability to carry out detailed written or verbal instructions independently.
- Ability to operate, clean and maintain all equipment required in job functions.
- Ability to perform basic mathematical calculations, including calculations involving fractions, decimals, and percentages.
- Ability to visually inspect food and beverage orders, read order forms and ensure that orders comply with the customer’s request.
- Ability to stand for 6-10 hours.
- Ability to perform moderate physical work; may be required to lift up to 50 pounds occasionally, up to 30 pounds frequently and up to 25 pounds of food trays carrying over their head constantly and performing such activities as bending, stooping, kneeling, crouching, climbing, reaching, standing, walking, pushing, pulling, lifting, and grasping for up to five hours without sitting.
EDUCATIONAL, DEVELOPMENT AND WORK-RELATED EXPERIENCE:
- Thorough knowledge of food and beverage service operational procedures as would normally be acquired through a high school education and at least one year of relevant experience preferred.
- Thorough knowledge host service and operational procedures as would normally be acquired through a high school education and at least one year of relevant experience preferred.
- Familiarity with an Entrepreneurial Operating System (EOS) a plus.
REQUIRED WORK HABITS:
- Work habits include Grit, regular attendance, teamwork, initiative, dependability, positive attitude, and promptness.
- Always a Journeyman – drive to continuously improve and always do one’s best.
- Ability and willingness to work flexible schedule to include weekends and holidays.
- Respond to all emails within 24 working hours.
- Understand management colleagues’ availability and provide support in their absence.
WORKING CONDITIONS:
- Works primarily indoors in a bar and restaurant environment.
- Potential exposure to sharp and rapid equipment movement hazards, sharp utensils, extremely hot stoves, grills and food and dangerous chemicals/solvents if proper safety procedures are not followed
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
CAREERS AT JOURNEYMAN
Are you ready to embark on a rewarding adventure with a rapidly growing, dynamic and energetic team? Take the next step in your career, by joining our guest-focused hospitality team. We are always looking for the best and the brightest. Find our open positions below and select one that speaks to you. Let’s get the conversation started.
(if you already have a resume on Indeed)
Or apply here.
Outstanding Growth Opportunity!
Paid Time Off – begins accruing on Day 1
401(k) with Employer Match available
Medical Insurance – 30+ hours/week
Free Monthly Bottle of Spirit (21+)
25% Employee Discount
Annual Employee Putting Competition
Unlimited $300 Referral Bonuses